‘What idiot decided to put that valve up there?’
“And how exactly are we supposed to get that pump out of there?’
‘How come you’ve got to fix it again – you fixed it last week?’
‘Well if you would just operate properly then it wouldn’t be broken all of the time’
How many times have you heard statements like these? I know I have heard them many times no matter what industry or what organization. Are they fair comments or are the prejudiced or biased – are they simply people making excuses or are they symptoms of a very common problem? This common problem occurs when the design engineers get the equipment installed without consulting operations and maintenance and then simply hand over the keys. Or when you have a culture where operations owns it when it’s running but maintenance owns it when it’s failed – no matter the reason for the failure.