When I visit organizations, I often ask people what they are doing with respect to continuous improvement. Depending on the organization and the level of the person I ask, the answers vary widely. Since the idea of continuous improvement has long been pushed for managers and others as buzz words, they are quick to provide the answer they think I want to hear. Smiling, they are smug in thinking they have pulled the wool over my eyes only to be confronted with more probing questions. The deeper the questions, the more truthful the answers become.